Your safety comes first.

1. Emergency support

Jashvee provides mental-health support and access to professionals, but it is not designed to replace emergency medical, psychiatric or crisis services.

In an emergency, the safest option is immediate, in-person help from an appropriate emergency service or healthcare facility.

2. What Jashvee can help with

Depending on the service and professional available, Jashvee may help you connect with support for concerns such as:

• Stress, anxiety and emotional overwhelm
• Relationships and family concerns
• Academic and career pressure
• Loneliness and social difficulties
• Grief and loss
• Self-confidence, body image and personal concerns
• Addiction-related concerns
• Bullying, harassment and other difficult experiences
• General emotional wellbeing and the need to talk to someone

3. What Jashvee cannot do

Jashvee should not be used as a substitute for emergency care, hospitalization or urgent medical treatment.

• Jashvee cannot guarantee immediate emergency intervention.
• Online chat or appointment availability should not be relied upon when someone is in immediate danger.
• An AI-assisted feature is not an emergency responder and is not a replacement for a qualified professional.
• Information on the platform should not be treated as a diagnosis or a guaranteed medical outcome.

4. If you are thinking about self-harm or suicide

If you are having thoughts of suicide, self-harm or seriously hurting yourself, please treat the situation as important and seek immediate human support.

If you are already connected with a mental-health professional, you can also follow the crisis plan they have provided to you.

5. If you are in immediate physical danger

If another person is threatening, attacking, stalking or otherwise placing you in immediate danger, prioritize your physical safety.

• Move to a safer location if you can do so safely.
• Contact appropriate emergency services or local authorities where necessary.
• Contact a trusted person who can support you.
• Do not rely on a Jashvee chat, email or appointment as an emergency response.

6. Abuse, violence and exploitation

Jashvee may provide a supportive space to talk about abuse, harassment or violence and may help connect users with appropriate professional support.

However, if abuse is currently happening or there is an immediate threat to your safety, emergency or local protection services should be contacted first.

7. Students, young users and minors

Jashvee may offer dedicated student support and verification processes. Student eligibility and access rules depend on the applicable Jashvee programme.

Where a user is a minor, Jashvee should follow its applicable consent, safeguarding, privacy and professional requirements.

Where there is a serious and immediate safety concern, confidentiality may have limitations to the extent permitted or required by applicable law and safeguarding obligations.

8. Safety during a Jashvee session

A professional may ask safety-related questions when they believe a user may be at risk. The purpose is to understand the level of risk and identify an appropriate next step.

Depending on the circumstances, a professional may recommend immediate in-person care, emergency support, involvement of a trusted person, or another appropriate safety measure.

Jashvee may maintain operational safety procedures for handling serious risk concerns. These procedures should be implemented in the backend and professional guidelines rather than relying only on website messaging.

9. Privacy and safety

Jashvee aims to provide a privacy-conscious environment. However, privacy and confidentiality are not absolute in every situation.

Information may need to be handled or disclosed where required by applicable law, court order, safeguarding obligations, serious safety concerns or other legally permitted circumstances.

For more information, read the Privacy Policy.

10. Professional support and AI

Jashvee may use technology to support intake, matching, booking and user experience. AI-assisted features are intended to support the platform experience and should not be represented as a replacement for qualified mental-health professionals.

Professional services should be delivered according to the professional's qualifications, scope of practice and applicable requirements.

If a concern requires a level of medical or psychiatric care that cannot appropriately be provided through the available Jashvee service, the user should be directed toward a suitable healthcare or emergency service.

11. What to do if you simply need someone to talk to

Not every difficult moment is an emergency. If you are feeling overwhelmed, lonely, stressed, confused or emotionally stuck but are not in immediate danger, you can explore Jashvee's support options.

12. Contact Jashvee

For general platform, booking or support questions, use the official Jashvee contact channels.

For an emergency, do not wait for a Jashvee reply. Use the appropriate emergency or crisis service available in your location.