Terms that keep Jashvee clear and safe.

1. Acceptance of these Terms

By accessing or using Jashvee, creating an account, booking a session, joining as a professional, or using any Jashvee feature, you agree to these Terms & Conditions and the applicable Privacy Policy.

If you do not agree with these Terms, please do not use the relevant Jashvee service.

Where additional terms apply to a particular service, those terms may form part of your agreement with Jashvee.

2. Jashvee services

Jashvee may provide a digital platform for discovering and accessing mental-health support, including:

• Text, audio, video and in-person counselling options.
• Professional discovery and matching based on information provided by the user.
• Appointment scheduling and session management.
• Student support and verification features.
• Self-assessment, mood tracking, journaling and wellness tools.
• AI-assisted navigation or supportive features.
• Educational content and mental-health resources.

Jashvee may add, modify, suspend or discontinue features from time to time, subject to applicable obligations.

3. User accounts

Some Jashvee features require an account. You agree to provide accurate information and keep your account information reasonably up to date.

• You are responsible for protecting your login credentials and OTPs.
• You should not share your password, OTP or authentication token with another person.
• You should promptly report suspected unauthorized account access.
• You must not create an account using false identity information or impersonate another person.

Jashvee may require identity or eligibility verification for certain services, including student or professional programmes.

4. Counselling and professional services

Jashvee may help users discover and book sessions with verified professionals. The professional conducting a session is responsible for the professional advice, assessment or counselling they provide within the scope of their qualifications and applicable professional requirements.

No guaranteed outcome

Mental-health support outcomes vary from person to person. Jashvee does not guarantee a particular therapeutic, emotional or medical outcome.

Professional qualifications

Jashvee may verify professional information and documents according to its onboarding process. Verification does not mean Jashvee guarantees the outcome of a professional interaction or assumes the professional's clinical responsibility.

Medical care

Where medical assessment, diagnosis, medication or psychiatric care is required, users should consult an appropriately qualified healthcare professional.

5. Appointments and booking

Appointment availability shown on Jashvee is subject to real-time availability and backend confirmation.

• A booking is confirmed only after the Jashvee system confirms the appointment and, where applicable, successful payment verification.
• Users should provide accurate contact and scheduling information.
• Users should join sessions on time.
• Late arrival may reduce the effective session time depending on the professional's policy.
• Jashvee may cancel or reschedule an appointment because of professional availability, technical issues, safety concerns or other legitimate reasons.

6. Pricing, payments, cancellation and refunds

Prices displayed on Jashvee may depend on session duration, professional, mode and applicable platform rules.

Actual payable pricing must be calculated by the Jashvee backend and confirmed at checkout.

Payments

Payments may be processed through an external payment gateway. Jashvee may receive transaction references and payment status but should not store raw card numbers, CVV or other prohibited payment credentials.

Cancellation and refunds

Cancellation and refund requests are governed by the Refund & Cancellation Policy. As a general platform rule, a client cancellation requested at least 6 hours before the scheduled start is eligible for a full refund; professional rejection/cancellation is also eligible for a full refund. Please review the policy for operational details.

Where a payment is reversed or refunded, processing time may depend on the payment provider and banking system.

7. Student support

Jashvee may offer dedicated support for students. Eligibility may require verification of student status.

Student verification does not automatically guarantee free counselling or any particular number of sessions unless that benefit is explicitly included in the applicable Jashvee programme terms.

Students must provide accurate information and valid proof where requested.

8. AI-assisted features

Jashvee may use AI to assist with intake, navigation, information organization, wellness prompts or other supportive experiences.

Where an AI feature is used, users should avoid sharing unnecessary passwords, financial credentials or highly sensitive information unless the feature explicitly requires it and Jashvee has disclosed the applicable data handling.

9. User responsibilities

Users agree to use Jashvee respectfully and lawfully.

• Provide truthful information when required for a service.
• Respect professionals, support staff and other users.
• Do not intentionally disrupt sessions or platform services.
• Do not misuse another person's personal information.
• Do not attempt to bypass authentication, verification, payment or access controls.
• Do not use Jashvee to conduct unlawful, fraudulent or harmful activities.

10. Professional responsibilities

Professionals joining Jashvee agree to provide accurate professional information and valid credentials and to comply with applicable professional standards and laws.

• Maintain the confidentiality expected of the professional relationship.
• Use only authorized Jashvee access to manage assigned users and sessions.
• Do not misuse user data or contact details.
• Keep availability and pricing information accurate where those features are enabled.
• Inform Jashvee of material changes to professional registration, qualification or authorization.
• Follow Jashvee's safeguarding, privacy and platform rules.

11. Emergency and crisis situations

Jashvee services, chat, AI tools and scheduled counselling must not be relied upon as a substitute for emergency response.

12. Prohibited use

You must not use Jashvee to:

• Commit or facilitate unlawful activity, fraud or impersonation.
• Attempt unauthorized access to accounts, APIs, databases or infrastructure.
• Upload malware or malicious code.
• Collect or misuse personal information of other users or professionals.
• Harass, threaten, sexually harass or abuse another person through the platform.
• Misrepresent yourself as a Jashvee employee, healthcare professional or emergency service.
• Attempt to manipulate payments, refunds, reviews, verification or appointment systems.

13. Intellectual property

Jashvee branding, website design, software, original content, graphics, logos and platform materials may be protected by applicable intellectual-property laws.

You may use Jashvee services for their intended purpose but may not copy, reproduce, reverse engineer, redistribute or commercially exploit protected platform materials without appropriate permission, except where permitted by law.

Users retain rights in content they create, subject to the permissions necessary for Jashvee to provide the requested service and the applicable Privacy Policy.

14. Disclaimers and limitation of liability

Jashvee aims to provide a reliable support platform but does not guarantee uninterrupted, error-free or continuously available service.

To the extent permitted by applicable law, Jashvee is not responsible for circumstances outside its reasonable control, including internet failures, third-party service outages, payment-provider delays or unauthorized access resulting from a user's failure to protect their credentials.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limit rights that users have under applicable law.

15. Suspension and termination

Jashvee may suspend or terminate an account or restrict access where reasonably necessary to protect users, professionals, the platform or legal compliance, including suspected fraud, abuse, security violations or serious breaches of these Terms.

Users may stop using Jashvee and may request account closure subject to applicable legal, payment, security and record-retention requirements.

16. Changes to these Terms

Jashvee may update these Terms when its services, technology, pricing, legal obligations or operating model changes.

The latest version will be published on this page with an updated effective date. Continued use of the relevant services after an effective update may constitute acceptance where permitted by applicable law.

17. Governing law and jurisdiction

These Terms should be interpreted in accordance with applicable laws of India. The final governing-law and jurisdiction clause should be reviewed and finalized by Jashvee's legal advisor based on the company's registered office, business structure and applicable law.

18. Contact

For questions regarding these Terms, account issues, service complaints or legal notices, contact Jashvee through the official support channel.

Questions about these Terms may be sent to support@jashvee.in. These Terms are a service-information draft and should be reviewed for applicable legal requirements before being treated as final legal advice.