Refunds should be simple and clear.

1. Overview

This Refund & Cancellation Policy applies to paid appointments and related transactions made through Jashvee, unless a specific service or promotional programme clearly states different terms.

By completing a booking, you acknowledge the cancellation, refund and rescheduling rules applicable to that booking.

2. Pricing

Jashvee may offer different session durations and professional-specific rates.

The final amount shown at checkout and calculated by the Jashvee backend is the amount applicable to the booking.

3. Cancellation by the user

Users may request cancellation of an appointment through the available Jashvee booking/account interface or support channel.

A client cancellation requested at least 6 hours before the scheduled session start is eligible for a 100% refund of the amount paid for that appointment. Requests made less than 6 hours before the session are not covered by this advance-cancellation full-refund rule; contact support for review. The request time will be assessed using the booking record and the scheduled session time.

4. Rescheduling

Where the feature is available, users may request to reschedule an appointment subject to professional availability and the applicable booking rules.

• A reschedule request may be limited by the same advance-notice rule as cancellation.
• A new appointment should be confirmed only after the backend successfully locks an available slot.
• If a professional cannot provide the original appointment, Jashvee may offer an alternative slot or refund option.

5. Refund eligibility

A refund may be considered in situations such as:

• A verified payment was completed but the appointment was not successfully created.
• Jashvee or the assigned professional cancels the session and an alternative session is not accepted.
• A verified technical problem prevents the booked service from being reasonably delivered.
• A duplicate payment was successfully charged.
• A refund is approved under the cancellation policy displayed at booking.

A full refund applies when a client cancels at least 6 hours before the scheduled session. A full refund also applies when the assigned professional rejects or cancels the appointment. For a client cancellation made less than 6 hours before the session or a client no-show, a full refund is not guaranteed and the case may be reviewed by support. Duplicate successful charges and verified payment-without-booking cases will be investigated for correction/refund.

6. Cancellation by a professional

If a professional cancels or becomes unavailable for a confirmed appointment, Jashvee may offer the user:

Repeated professional cancellations may be reviewed under Jashvee's professional quality and platform policies.

7. Technical problems

If a session cannot be reasonably completed because of a verified Jashvee-side technical problem, the support team may review the session and determine whether a reschedule or refund is appropriate.

Users should report a technical issue as soon as possible and provide the appointment/session reference where available.

8. Failed, pending or duplicate payments

Payment failed but money was debited

If a payment gateway reports failure while the user's bank/payment provider shows a debit, the transaction may remain pending until the payment provider completes reconciliation. Jashvee should not manually mark an appointment as paid without verified gateway confirmation.

Duplicate payment

If the same booking is successfully charged more than once, the duplicate transaction may be reviewed for refund after payment-gateway verification.

Payment gateway delays

Refund and reversal timing may depend on the payment gateway, bank, UPI provider or card network.

9. Late arrival and no-show

Users are expected to join their scheduled session on time.

• Late arrival may reduce the available session time.
• A missed session may be treated as a no-show according to the booking terms.
• Refund eligibility for no-shows or very late cancellations should follow the exact policy shown at checkout.

10. Student support

Student support may have separate eligibility, funding and session rules.

A student verification approval does not automatically create a refund entitlement or guarantee free counselling unless the applicable student programme explicitly provides it.

If a student uses a paid service, the payment and cancellation rules displayed for that service will apply unless the student programme states otherwise.

11. Promotional offers and coupons

Promotional discounts, coupons or special campaigns may have additional conditions, expiry dates, eligibility requirements or non-refundable components.

Unless explicitly stated otherwise, promotional benefits cannot be converted into cash.

If a booking is refunded, the refund amount may depend on the terms of the promotion and the actual amount paid.

12. How to request a refund

Where a refund request is available, the user should contact Jashvee through the official support channel and provide:

1. Registered name and contact details.
2. Appointment/session ID.
3. Payment transaction/reference ID.
4. Reason for the refund request.
5. Relevant screenshots or payment confirmation if requested.

Jashvee may verify the transaction, appointment status, cancellation timing and other relevant information before approving or rejecting the request.

13. Refund processing timeline

Once a refund is approved, Jashvee will initiate it through the applicable payment provider or payment method.

The time for the amount to appear in the user's bank account, card, UPI account or wallet may depend on the payment gateway and financial institution.

14. Refunds and professional payouts

Where a session involves a professional payout, Jashvee may need to reconcile the professional payout before finalizing a refund. Platform-side settlement rules should be handled through the backend and not through frontend calculations.

Professionals must not independently promise a refund that conflicts with Jashvee's approved payment and refund workflow.

15. Policy abuse and fraudulent claims

Jashvee may investigate repeated, suspicious or fraudulent refund requests. Where appropriate and legally permitted, accounts involved in payment abuse, chargeback manipulation or fraudulent activity may be restricted or suspended.

16. Changes to this policy

Jashvee may update this Refund & Cancellation Policy when pricing, payment providers, booking rules or operational processes change.

The latest version will be published on this page with an updated effective date.

17. Contact for refund support

For a refund, cancellation or payment issue, contact Jashvee through the official support channel and include your booking/payment reference.

Refunds are initiated after the relevant booking/payment record is reviewed. The time taken for the funds to appear depends on the payment provider and the customer’s bank; Jashvee does not promise a fixed crediting time. Contact support@jashvee.in with your booking/payment reference. Do not email full card details or CVV.